WHERE TO SEND PRODUCTS FOR REPAIR
All items for repair must be sent to Speedotron prepaid. All products repaired under warranty will be returned at Speedotron’s expense by normal ground transportation.
Products repaired out of warranty will be returned at the customer’s expense.
The Repair Estimate/Request Form must be completed and returned with all warranty and out of warranty repairs
Send repairs to (we recommend insuring your shipment as Speedotron is not responsible for any product received in a damaged condition):
Speedotron
Repair Department
1260 Humbracht Circle
Bartlett, Illinois 60103-1631
Phone: (630) 830-2500
email: repair@promarkbrands.com
DO NOT SEND
Please do not send flash tubes, modeling lamps, reflectors, power cords or sync cords, or any other accessory UNLESS you believe these parts may be part of the problem. If you send flashtubes or modeling lamps, they are fragile, and Speedotron is not responsible for any product received in a damaged condition.
PACKAGING
Return the item to be repaired in its original packaging. If you do not have the original packaging, ship the unit in a strong carton with 3″ or more packing material surrounding the item. Please do not use packing “peanuts”. Peanuts and similar materials can break up and go through the vents on a light units or power supply possibly causing additional problems.
Remember to include the Repair Estimate/Request Form.
ESTIMATES
All out-of-warranty repairs will receive an estimate before the repair is started. There is a $35.00 evaluation charge. If you approve the estimate, the $35.00 evaluation charge is waived. If you want the item to be repaired without an estimate, write the following statement in the special instructions section of the Repair Estimate/Request Form. “This repair is preapproved up to $____________ including shipping charges and taxes”. Sign the statement and include your credit card number, expiration and three digit (four digits AMEX) security number on the back of the card.
An estimate is the approximate cost to repair the product. Occasionally, our technicians may find unforeseen problems that can cause the repair cost to exceed the estimate. We will notify you as soon as possible if the repair cost exceeds the estimate.
REPAIR PAYMENT TERMS
All repairs are payable by check or credit card and are subject to shipping charges and applicable sales taxes.